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Quality Reports

Overall DHMC Performance Results

VOLUMES

We count the number of procedures or type of care occurring in the hospital during a specific time period. Research shows us that for some procedures and types of care, hospitals that do a certain number are more likely to have better outcomes. The minimum number is based on research from the Leapfrog Group, whose goal is to increase the safety, quality and affordability of healthcare. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

 DHMC 2007 Top 10% Leapfrog Standard
LEAPFROG SURVEY

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Coronary artery bypass graft (CABG) volume: Number of coronary bypass graft (CABG) surgeries done at DHMC. 224
 - 450
Percutaneous coronary intervention (PCI) volume: Number of percutaneous coronary interventions (PCI) done at DHMC. 1246
 - 400
Abdominal aortic aneurysm (AAA) repair volume: Number of abdominal aortic aneurysm repair surgeries done at DHMC. 98
 - 50
Pancreatic resection volume: Number of pancreatic resection surgeries done at DHMC. 23
 - 11
Esophagectomy volume: Number of esophagectomy surgeries done at DHMC. 27
 - 13
Very Low Birthweight Babies volume: Number of very low birthweight babies in the intensive care nursery at DHMC. 78
 - 50
Aortic valve replacement: Number of aortic valve replacements done at DHMC. 150
 - 120
Bariatric surgery: Number of bariatric surgeries done at DHMC. 59
 - 125
SAFE AND EFFECTIVE CARE

Monitoring our care helps us evaluate and improve the way we deliver care. We emphasize areas where experts agree on the best treatment for a certain condition. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

 DHMC 2009 Top 10% Average
OVERALL PERFORMANCE

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Overall performance for heart attack care (composite): Percent of eligible patients getting all the recommended elements of care for heart attack. 98% - 98%
Overall performance for heart failure care (composite): Percent of eligible patients getting all the recommended elements of care for heart failure. 80% - 89%
Overall performance for pneumonia care (composite): Percent of eligible patients getting all the recommended elements of care for pneumonia. 80% - 86%
Overall performance for surgical infection and complication prevention (composite): Percent of eligible patients getting all the recommended elements of care for preventing surgical infection and other complications. 85% - 87%
OVERALL MORTALITY RATE

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Mortality rate: Percent of patients that die in the hospital during their inpatient stay. 2.6% - 3.2%
COST OF CARE

Monitoring our cost of care is one way we evaluate and improve our services. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

 DHMC 2008 Top 10% Average
COST OF CARE

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Average length of hospital stay: The average number of days patients stay in the hospital. 5.5
Days 		- 6.1
Days
Average charge per hospital stay: The average hospital charges for patients admitted to DHMC. $33,060 - -
WHAT OUR PATIENTS SAY ABOUT US

We ask our patients to rate our care as one way to evaluate and improve our services. (For more detail, click on each underlined measure below. A dash " - " means that there is no available comparison.)

 DHMC 2008-2009 Top 10% Average
HOSPITAL STAY

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Adult - overall satisfaction: Patients rated all aspects of their hospital stay using a scale of Very Good (100) to Very Poor (0). 85
 87
 84
Pain management: Patients rated how well their pain was controlled during their hospital stay using a scale of Very Good (100) to Very Poor (0). 87
 88
 86
Emotional support: Patients rated how well their emotional and spiritual needs were met during their hospital stay using a scale of Very Good (100) to Very Poor (0). 84
 88
 84
Involved in decisions: Patients rated the effort of staff to involve them in decisions about their treatment using a scale of Very Good (100) to Very Poor (0). 85
 87
 84
Children - overall satisfaction: Children (or their parents/guardian) rated all aspects of their hospital stay using a scale of Very Good (100) to Very Poor (0). 84
 88
 86
EMERGENCY DEPARTMENT

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Overall satisfaction: Patients rated all aspects of their visit to the emergency room using a scale of Very Good (100) to Very Poor (0). 85
 88
 83
APPOINTMENT WITH DOCTOR

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Overall satisfaction: Patients rated their overall satisfaction with a visit to their doctor using a scale of Excellent (100) to Poor (0). 84
 - -
Staff sensitivity: Patients rated the sensitivity of all staff to their personal needs during a visit to their doctor using a scale of Excellent (100) to Poor (0). 86
 - -
Ease of making appointment: Patients rated the ease of making an appointment with their doctor using a scale of Excellent (100) to Poor (0). 85
 - -
Doctors' thoroughness: Patients rated the thoroughness of their doctor using a scale of Excellent (100) to Poor (0). 89
 - -
Involved in decisions: Patients rated how well they were involved in their medical decisions using a scale of Excellent (100) to Poor (0). 88
 - -

We are interested in your feedback and questions. Please send email to: QualityReports@hitchcock.org to let us know if this is helpful, or if you need something you can't find here.